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Quality Assessment

The Welfare and Institutions Code, Section 4571 consolidated the evaluation of people with developmental disabilities moving from developmental centers into the community study and the Life Quality Assessment's into the Quality Assessment Services project, to provide a single, nationally validated instrument that will allow the Department of Developmental Services (DDS) to collect statewide and regional center specific data to support the satisfaction and success of consumers through the delivery of quality services and supports.

On October 29, 2009, DDS, through the Request for Proposal process, and with stakeholder input, awarded the Quality Assessment Services contract to Human Services Research Institute (HSRI).

HSRI is contracted to assess consumer and family satisfaction, provision of services, and personal outcomes through the use of National Core Indicators (NCI). HSRI offers the State the ability to determine the quality and performance of California's developmental services systems against other states' services systems and among all of the regional centers.

HSRI brings years of experience in data collection and analysis from across the nation and is a leader in a multi-state collaboration, measuring the quality and performance of states' services systems nationwide.

The State Council on Developmental Disabilities (SCDD) collects the data for this project using the NCI survey tool.  SCDD's knowledge of data collection dates back to 2004 when SCDD collected data for Life Quality Assessments (LQA) which concluded in 2009.

Resources

• National Core Indicators (NCI) Brochure (PDF)
• HSRI Presentation to California Quality Assessment Stakeholder Advisory Group
  PDF | PowerPoint
• Quality Assessment Presentation in Plain Language
• Frequently Asked Questions (PDF)

Project Contact Information