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Quality Assessment and the National Core Indicators Survey (NCI)

In 2010, in accordance with Welfare and Institutions Code, Section 4571, the Department of Developmental Services (DDS) implemented a nation-wide quality assessment survey called the National Core Indicators (NCI). NCI is one tool, developed by the Human Services Research Institute and the National Association of State Directors of Developmental Disabilities Services (NASDDDS), that DDS uses to monitor the performance of the developmental disabilities service system as well as the performance of our twenty-one regional centers in providing services and supports for developmentally disabled adults and children.

The NCI surveys are conducted through in-person interviews with adult consumers every three years and individuals who have moved out of a developmental center to the community every year. You can watch this video to learn more about the NCI interview here. NCI surveys are also mailed every three years to families of adults and children receiving services.

NCI surveys are conducted by the State Council on Developmental Disabilities. Surveys collect data on individual and family satisfaction, quality of services, and personal results. In 2013/2014, DDS added questions to the NCI surveys to help evaluate linguistic and cultural competency.

Highlights for Fiscal Year (FY) 16/17

The third California NCI Adult Family and Family Guardian Survey is being mailed to families of adults 18 and older who live in the community.

The survey questions ask families about these areas of life:

  • Life at home
  • Involvement in the community
  • Access and delivery of services and supports
  • Satisfaction of services
  • Choices, decision making and control

The seventh adult consumer survey of individuals who have moved from developmental centers to the community (movers) will begin in Spring of 2017. A sample of individuals who have moved to the community in the last 5 years and all individuals who moved from Lanterman and Sonoma Developmental Centers will be surveyed.

In addition, DDS is conducting a longitudinal study to better understand the experiences among people moving to the community. Expanded with Senate Bill 982, the Mover Longitudinal Study (MLS) began in January 2016 and will continue throughout the closure of Sonoma, Fairview and the general treatment area of Porterville Developmental Centers. DDS will survey a total of 250 people who consent to participate in the survey. You can learn more about the MLS here.


NCI Reports

Project Contact Information

For questions about the National Core Indicators, contact:

Last Updated: 1/5/2017