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Language Access Complaint Process

Image of You Have the right to an interpreter Poster

It is the policy of the Department of Developmental Services (DDS) to provide the public equal access to information about its programs and provision of services. DDS strives to reduce and/or eliminate any language barriers for persons who are non-English speaking or who have limited English proficiency. In accordance with the Dymally-Alatorre Bilingual Services Act and Title VI of Civil Rights Act of 1964, DDS provides verbal interpretation and translation of written materials regarding the DDS service delivery system in the languages that meet a 5 percent threshold of the persons served, as well as many of other non-threshold languages as possible by utilizing certified bi-lingual DDS staff or contracted services.

However, in the instances people that are not satisfied with the bilingual services received during their interactions with the Department, they may utilize the DDS Language Access Complaint Process form (DS 6022 - English | Spanish).

Complaints regarding DDS interpreter and translation services should be directed to:

Department of Developmental Services
Office of Human Rights and Advocacy Services
Attention: Bilingual Services Coordinator
1600 Ninth Street, Room 240 (MS 2-15)
Sacramento, CA 95814

Phone: (916) 654-1888
TTY/TDD: (916) 654-2054 Fax: (916) 651-8210
Email: OHRAS@dds.ca.gov

Last Updated: 3/2/2018