Attention Service Providers: Did you receive your Provider Directory (PD) registration link email?
If no: There may be an issue preventing its delivery. The impact to PD QIP incentives eligibility is as follows:
- Service providers that DID NOT COMPLETE the data collection survey (Step 1) by October 4th did not receive a registration email. Providers in this group are ineligible for the one-time lump-sum payment and their reimbursement rate will not be updated to 100 percent of the rate model by January 1, 2025.
- You will be eligible at a future date (yet to be determined) upon completion of registration and validation steps.
- Service providers that COMPLETED the data collection survey (Step 1) but DID NOT RECEIVE an invitation to the Provider Directory will receive a registration link at a later date. Providers in this group are eligible for 100 percent rate reimbursement. The Department will be sending confirmation emails to those contacts.
- Effective January 1, 2025, your reimbursement rate will be the full rate. When you receive your invitation to the Provider Directory, you are expected to register and submit record(s) in a timely manner.
If yes: Please review the following information and submit your record(s) to be eligible for PD QIP incentives.
- Service providers that COMPLETED the data collection survey (Step 1) by October 4th and RECEIVED an invitation to the Provider Directory must submit their record(s) by November 29th to be eligible for both 100% rate reimbursement and a one-time-lump sum payment. Please visit the “Service Provider” accordion section below for next steps.
Questions?
Before contacting support, please review these resources: Service Provider Training Guide, Service Provider Training Video, and FAQs Specific to Service Providers/Vendors
About the Provider Directory
Helping Californians with developmental disabilities and their families access services is central to the DDS mission. To make provider data easier to find and use, DDS is gathering service provider information into one, centralized, online portal called the “Provider Directory.”
This Provider Directory will be developed in phases. For phase 1, only select regional center staff and service providers can access the directory.
Why is this important?
With accurate data, the Provider Directory will serve two key functions:
- For advocates and families: Identify service provider options in their community.
- For service providers: Earn a possible one-time payment from the Quality Incentive Program (QIP) for complete submissions. Provider directory data will be used to inform the 10% change in rate setting.
We will rely on the Provider Directory information for future QIP activities, including payment for outcome and quality measures.
NEW As of October 29, 2024, the Provider Directory is LIVE! Please review the applicable drop down below for role specific information and on-demand training support.
Provider Directory Timeline
- Service providers will receive an email invitation from caddsprod@servicenowservices.com to register with the subject “Registration Request for the DDS Vendor Portal”.
- Regional Center approvers can log into the Directory Dashboard (viewable only for RC users): https://caddsprod.servicenowservices.com/now/nav/ui/classic/params/target/%24pa_dashboard.do
- Service providers will register in the Provider Directory.
- Once registered, service providers will be asked to confirm or edit data about their organization.
- Regional center representatives will review and approve provider-requested edits.
Please leverage this launch toolkit of pre-drafted messages to communicate with your service providers
Questions or Assistance?
Please contact the Provider Directory Inbox: providerdirectory@dds.ca.gov or Call: 844-469-9022
Resources
The following resources are available for Provider Directory Regional Center Users
Regional Center Approver Training Guide: This PDF document contains a “click by click” guide to all the steps for logging into the Provider Directory, reviewing all change requests, and approving/rejecting a change request.
Regional Center Approver Training Video: This short training video provides a step-by-step walkthrough of all Regional Center Approver tasks outlined in the RC Approver Training Guide.
- Service providers who completed Step 1 will receive an email invitation from caddsprod@servicenowservices.com to register with the subject “Registration Request for the DDS Vendor Portal”.
- If you don’t see it there, try looking in your junk or spam folder as well.
- Service providers will register in the Provider Directory.
- Once registered, service providers will be asked to confirm or edit data about their organization.
- Regional center approvers can login to the Directory.
- Regional center representatives will review and approve provider-requested edits.
DDS will offer incentive payments to service providers who completed step 1 and step 2 by November 29, 2024:
- Effective January 1, 2025, your reimbursement rate will be 90 percent of the full rate unless you participate in the Provider Directory. By participating, you can earn up to a 10% quality incentive, bringing your total reimbursement rate to 100 percent.
- A one-time lump-sum incentive payment, described in the Quality Incentive Program Directive, is available for providers completing their Directory information by November 29.
Additional information on the incentives can be found on the QIP webpage.
Need Assistance? Please use these resources before contacting support:
Service Provider Training Guide: This PDF document contains a “click by click” guide providing all the steps for logging into the Provider Directory, confirming all vendorization data, and submitting a change request if needed.
Service Provider Training Guide
Service Provider Training Video: This short training video provides a step-by-step walkthrough of all service provider tasks outlined in the Service Provider Training Guide.
Service Provider Training Video
Frequently Asked Questions: FAQs Specific to Service Providers/Vendors
Still Need Support? Contact the Provider Directory Inbox: providerdirectory@dds.ca.gov or Call: 844-469-9022. Provide as much information as possible about your organization and your issue. Support hours are Monday-Friday, 8 am to 4 pm. Support is closed for state and federal holidays.
Right now, only regional centers and service providers are able to access the directory to help enter and confirm data.
Future phases will focus on making the Provider Directory accessible to individuals and families.
Last modified: November 26, 2024
