Helping Californians with developmental disabilities and their families access services is central to the DDS mission. To make provider data easier to find and use, DDS is gathering service provider information into one, centralized, online portal called the “Provider Directory.”
This Provider Directory will be developed in phases.
Why is this important?
With accurate data, the Provider Directory will serve two key functions:
- For advocates and families: Identify service provider options in their community.
- For service providers: Earn a possible one-time payment from the Quality Incentive Program (QIP) for complete submissions. Provider directory data will be used to inform the 10% change in rate setting.
We will rely on the Provider Directory information for future QIP activities, including payment for outcome and quality measures.
Provider Directory Timeline
A key first step of the statewide Provider Directory data cleanup and collection is to update and confirm the information of service providers. We have engaged Protiviti, a third-party professional consulting firm, to help with this process. The aim of this initiative is to ensure that Provider Directory records contain accurate and up-to-date contact information for all service providers across the state.
What you can expect as a service provider:
Online Survey:
Please complete the survey at this link: Service Provider Data Survey
Each service provider is encouraged to submit their updated Provider Directory registration information prior to July 24th. Service Providers that do not complete prior to that date will be contacted by Protiviti via phone call and email for their updated information through August 15th.
The survey will request the following information:
- Service Provider Name
- Entity Type
- Tax ID
- Service Location Address
- Contact Number
- Contact Email
- Whether your organization operates as a parent company or subsidiary
Telephone and Email Follow-Up:
If the online survey isn’t completed by the deadline below, a Protiviti representative on behalf of DDS and your regional center will contact service providers by phone and email to assist with updating information.
Project Timeline:
Outreach start date: July 17th
Data Collection Targeted Completion Date: August 15
Contact Information:
For any questions or further assistance, please call the following numbers Monday through Friday 9am-5pm.
Option 1: +1 (279) 221-0353
Option 2: +1 (213) 327-1349
Option 3: +1 (213) 327-1408
Option 4: +1 (213) 327-1420
Your prompt response is crucial for maintaining current and beneficial records. Thank you for your cooperation!
For Data collection and validation, Protiviti will reach out to Regional Centers and service provider contacts for data collection and validation.
To learn more about the regional centers’ role(s) for the Provider Directory, please use the following resources:
- FAQs Specific to Regional Centers
- Communication “Toolkit” to help RCs Share Provider Directory Launch Information with their Service Providers
On behalf of DDS and your regional center, Protiviti will reach out directly to service providers to gather information required for data clean up and Provider Directory account registration.
You can fill out the Service Provider Data Collection and Validation Survey here.
For any questions or further assistance, please call the following numbers Monday through Friday 9am-5pm.
Option 1: +1 (279) 221-0353
Option 2: +1 (213) 327-1349
Option 3: +1 (213) 327-1408
Option 4: +1 (213) 327-1420
To learn more about service providers’ responsibilities for the Provider Directory and how to use it effectively, please use the following resources:
Right now, only regional centers and service providers are able to access the directory to help enter and confirm data.
Future phases will focus on making the Provider Directory accessible to individuals and families.
Last modified: July 19, 2024
