Quality Incentive Program (QIP)


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The QIP is designed to improve consumer outcomes, service provider performance, and the quality of services.  Participating service providers that meet or exceed quality measures developed by DDS with input from stakeholders, are eligible for incentive payments.

The QIP Stakeholder Workgroup helped determine six areas of focus for the QIP, those six areas are below.  Each focus area has one or more quality measure(s) tied to specific desired outcomes, with corresponding performance targets and incentives.

For more information about the QIP, please click here.

Prevention and Wellness

The desired outcome of this quality measure is for individuals in adult residential facilities to receive preventative health services at medically recommended frequencies. Currently the following residential service types are eligible to participate in the quality measure:

    • Adult Residential Facilities for Persons with Special Health Needs (ARFPSHN)
    • Enhanced Behavioral Supports Homes (EBSH)
    • Family Home Agency (FHA)
    • Residential Care Facilities for the Elderly (RCFE)

For questions about the Prevention and Wellness quality measure, please email: QIPQuestions@dds.ca.gov

Employment Access

The desired outcome is that individuals who want CIE are employed.

Employment Capacity

The desired outcome is that individuals receive CIE placement support in accordance with their preferences and needs.

Consumer Satisfaction with CIE

  • The desired outcome is that individuals are satisfied with their employment supports and CIE placement.

For questions about the Employment Access, Capacity, or Consumer Satisfaction quality measures, please email: QIPQuestions@dds.ca.gov

Early Start Services for Children and Families PDF

The desired outcome is that children and families receive timely access to Early Start services.

For questions about the Early Intervention quality measure, please email: QIPQuestions@dds.ca.gov

Direct Service Professional (DSP) Turnover Rate PDF

The desired outcome is that individuals are satisfied by the continuity of their Direct Service Professional (DSP).

Direct Service Professional (DSP) Average Tenure PDF

The desired outcome is that individuals are satisfied by the continuity of their Direct Service Professional (DSP).

For more information about Direct Support Professional (DSP) Data Collection, please click here.

For questions about Workforce Capacity quality measures, please email: QIPQuestions@dds.ca.gov

Direct Service Professional (DSP) Vacancy Rate PDF

The desired outcome is that individuals have timely access to services.

Direct Service Professional (DSP) Language Fluency PDF

The desired outcome is that individuals and their families (where applicable) are supported by staff who communicate in individuals’ preferred language.

For questions about Service Access quality measures, please email: QIPQuestions@dds.ca.gov

Individual and Family Satisfaction PDF

The desired outcome is that individuals and families are satisfied with the services and supports they receive; such as how they spend their time, choices about their life decisions, and where they live.


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Last modified: April 2, 2024