Quality Incentive Program (QIP)


Image of Young Downs Syndrome Couple Baking In Kitchen At Home

The QIP is designed to improve consumer outcomes, service provider performance, and the quality of services.  Participating service providers that meet or exceed quality measures developed by DDS with input from stakeholders, are eligible for incentive payments.

The QIP Stakeholder Workgroup helped determine six areas of focus for the QIP, those six areas are below.  Each focus area has one or more quality measure(s) tied to specific desired outcomes, with corresponding performance targets and incentives.

For more information about the QIP, please click here.

ARFPSHN Prevention and Wellness PDF

  • The desired outcome of quality measure is for individuals living in Adult Residential Facilities for Persons with Special Health Needs (ARFPSHNs) to receive preventative health services at medically recommended frequency.

For questions about the Prevention and Wellness quality measure, please email: QIPWellness@dds.ca.gov

Employment Access PDF

For questions about the Employment Access quality measure, please email: QIPEmpAccess@dds.ca.gov

Employment Capacity PDF

For questions about the Employment Capacity quality measure, please email: QIPEmpCapacity@dds.ca.gov

Consumer Satisfaction with CIE PDF

  • The desired outcome is that individuals are satisfied with their employment supports and CIE placement.

Access to Early Start Services for Children and Families PDF

  • The desired outcome is that children and families receive timely access to Early Start services.

For questions about the Early Intervention quality measure, please email: QIPEarlyInt@dds.ca.gov

Direct Service Professional (DSP) Turnover Rate PDF

  • The desired outcome is that individuals are satisfied by the continuity of their Direct Service Professional (DSP).

Direct Service Professional (DSP) Average Tenure PDF

  • The desired outcome is that individuals are satisfied by the continuity of their Direct Service Professional (DSP).

Direct Support Professional (DSP) Workforce Data

Direct Service Professional (DSP) Training PDF

  • The desired outcome is that DSPs have the skills needed to provide high quality supports and increased core competencies.

Direct Service Professional (DSP) Vacancy Rate PDF

  • The desired outcome is that individuals have timely access to services.

Direct Service Professional (DSP) Language Fluency PDF

  • The desired outcome is that individuals and their families (where applicable) are supported by staff who communicate in individuals’ preferred language.

Individual and Family Satisfaction PDF

  • The desired outcome is that individuals and families are satisfied with the services and supports they receive; such as how they spend their time, choices about their life decisions, and where they live.


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Last modified: September 21, 2023