Quality Incentive Program (QIP) : CA Department of Developmental Services

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The QIP is designed to improve consumer outcomes, service provider performance, and the quality of services. Service providers who participate in QIP are eligible for incentive payments when their performance meets or exceeds quality measures developed by DDS with input from stakeholders.

The QIP Stakeholder Workgroup helped determine areas of focus for the QIP, those areas are below. Each focus area has one or more quality measure(s) tied to specific desired outcomes, with corresponding performance targets and incentives.

For more information about the Quality Incentive Program (QIP), please visit the Quality Incentive Program correspondence.

Rate reform in California’s developmental services system means changing the way the state pays for services. The goal of rate reform is to make sure that the payment system is fair, supports providing high-quality care, and that it helps people get the services they need. For more information about Rate Reform, please visit the Rate Reform Full Implementation Overview directive.

Prevention and Wellness

The desired outcome of this quality measure is for individuals in adult residential facilities to receive preventative health services at medically recommended frequencies. Currently the following residential service types are eligible to participate in the quality measure:

Adult Residential Facilities for Persons with Special Health Needs (ARFPSHN)
Enhanced Behavioral Supports Homes (EBSH)
Family Home Agency (FHA)
Residential Care Facilities for the Elderly (RCFE)

Data Collection for CY 2023

For questions about the Prevention and Wellness quality measure, please email: QIPQuestions@dds.ca.gov

Employment Access

The desired outcome is that individuals who want CIE are employed.

Employment Capacity

Consumer Satisfaction with CIE

The desired outcome is that individuals are satisfied with their employment supports and CIE placement.

For questions about the Employment Access, Capacity, or Consumer Satisfaction quality measures, please email: QIPQuestions@dds.ca.gov

Early Intervention Services for Children and Families

The desired outcome is that children and families receive timely access to Early Intervention services.

For questions about the Early Intervention quality measure, please email: QIPQuestions@dds.ca.gov

Direct Service Professional (DSP) Turnover Rate

The desired outcome is that individuals are satisfied by the continuity of their Direct Service Professional (DSP).

Direct Service Professional (DSP) Average Tenure

The desired outcome is that individuals are satisfied by the continuity of their Direct Service Professional (DSP).

For more information about Direct Support Professional (DSP) Data Collection, please click here.

For questions about Workforce Capacity quality measures, please email: QIPQuestions@dds.ca.gov

Direct Service Professional (DSP) Vacancy Rate

The desired outcome is that individuals have timely access to services.

Direct Service Professional (DSP) Language Fluency

The desired outcome is that individuals and their families (where applicable) are supported by staff who communicate in individuals’ preferred language.

For questions about Service Access quality measures, please email: QIPQuestions@dds.ca.gov

Individual and Family Satisfaction

The desired outcome is that individuals and families are satisfied with the services and supports they receive; such as how they spend their time, choices about their life decisions, and where they live.

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