Performance Measures strengthen outcomes for individuals and families, support continuous improvement and increase the quality and consistency of services.  Performance measures include:

  • State priorities
  • Compliance with statute and regulations
  • A public process with community input
  • Options for local communities to identify regional center-specific priorities
  • Accountability and transparency

Compliance

Compliance measures focus on requirements written into law or regulations Regional centers must work with their local communities to create activities that help meet or improve performance on these measures.

Policy

Policy measures reflect Department priorities that may or may not be required by law (for example, employment goals).  Like compliance measures, regional centers must gather community input when designing activities to meet or improve these measures.

Incentive

Incentive measures may offer public recognition or monetary incentives. Some are considered “Baseline” measures while data systems are being developed. Once reliable data is available, these measures may include recognition or monetary incentives for strong performance above required levels (for example, service coordinator competency training).

The Department sets the criteria that regional centers must meet to earn an incentive.


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Last modified: August 11, 2026