Enhanced Service Coordination for Low or No Purchase of Service (POS)

Enhanced Service Coordination (ESC) is a person-centered service established for individuals from underserved communities with low or no purchase of service (POS) expenditures as described in Welfare and Institutions Code section 4640.6(5)(A). Enhanced Service Coordination provides increased support and focuses to improve access to regional center and generic services. Service Coordinators providing Enhanced Service Coordination have smaller caseloads of 40 individuals.

Enhanced Service Coordination (ESC)

  • Specially trained service coordinators (SCs) have a reduced ESC caseload of 1:40.
  • Reduced caseloads will allow SCs to increase their contact with individuals/families in ESC.
  • ESC provides increased coordination and focuses to improve access to regional center services. This could include services like in-home/out of home respite and adult day programs.
  • SCs provide guidance to help individuals/families navigate California’s developmental disabilities services system, including generic services and supports through public agencies and organizations. This could include services like CalFresh, a child’s Individualized Education Plans (IEP), Medi-Cal and Medicare.
  • The Department of Developmental Services will send questionnaires to gather feedback from individuals/families in ESC.
  • ESC is optional. Individuals/families can choose to exit ESC at any time.


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Last modified: March 5, 2025